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Despite this visit we do plan to return, as our previous visit in November went well and we hope our future visits will be the same. Krista was great, even if she was or wasn't suspicious, she did a good job of hiding it and acting professional. I am seriously hoping I just caught Sharon and Andrew at their worst, and that this isn't how they handle their day to day. I initially rated 2 stars, but after telling my story I decided to give 3. We were very polite throughout every point of this visit, and did not feel it in return. I know we were not troublesome in any way other than trying to return an item that was damaged.
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I also know that how the customer handles themselves during this exchange can make things easier or more difficult when choosing how to proceed with a return OR interaction. I understand that there can be a level of skepticism when it comes to returning items, especially higher priced items.
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If you find something full price you want, you can also use the 40 off one regular priced item coupon online You'll find 50 off Christmas and 50.
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I personally have worked in customer service for 19 years. What's better than sweet Hobby Lobby clearance deals How about being able to shop them online without even going to the store Today only (11/15) you can get free shipping on any 50+ purchase plus they have all their huge clearance deals online. There is a uniform way every customer interaction should be carried out. Both Sharon and Krista said Thank you and have a good night. The final exchange we had with Sharon wasn't great but we were glad to be done with the debacle. Eventually Andrew came back and told us we can take care of it for you and explained he just had to speak with his manager. He stepped away for a few minutes, during that time I observed Sharon dusting again while helping another customer. While it's understandable for having to get approval, it now seemed overly obvious of his skepticism from his initial unnecessary comment. Andrew approached and the first thing he said was "Explain to me why this is getting returned after such a long time." "Explain to me" is not how anybody in customer service should be speaking.Īfter looking at the damage and us conversing briefly he said he would have to make a call (to his manager). Krista then told us Andrew just wanted to come up and have a look at the item. She explained to him over the phone our situation in a much more appropriate and friendly tone than Sharon had previously. She told us she just had to call Andrew (assistant manager?) to okay the return since it was a higher price item. Krista's response was very appropriate for someone working in customer service. Sharon sounded skeptical of our return as she explained it to Krista. She asked for Krista (front end supervisor maybe) to come over and Sharon explained to Krista the situation. Once we got to the register we explained to Sharon about our return. Specifically for the dust factor and so you are not flicking "grit" all over the place when you are helping a customer.
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The duster looked moderately used and shouldn't be around customers. There is a time and place to do something like that. I noticed a few times she even allowed the duster to swipe past the customers arm. While the 2nd customer was preparing to pay, Sharon starts dusting the counter because it was "gritty" (Sharon's words). So, you will need to add the products to your cart and then checkout with the coupon to avail the discount for the items.Upon getting in the return line, there were 2 customers in front of us.
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The discount code that is provided is unique and it will work on a single purchase. Free Shipping valid for orders to the 48 contiguous United States only. Here is Preview Summer Savings Hobby Lobby FREE SHIPPING Ends at 07/04/20. The discounts start at 20% which is great. Hobby Lobby FREE SHIPPING Summer Savings On Online Orders of 50 or More Ends at midnight PST July 4, 2020.
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The discount coupons will help you to buy more things from the website and reduce the cost drastically. In this website, you will find discount codes for HobbyLobby. We are sure that you will be amazed to visit their website. They even provide weekly discount offers on their products.
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The website is divided into departments which are quite useful to search for specific products. You will find a lot of items in their store. They have physical stores around the USA and the online stores work great as well.
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Using promo code for free shipping, you can save your delivery payment. Hobby Lobby is a great website to stock up on things related to art and craft as well as for décor. Promo Code for Hobby Lobby Free Shipping is a code consisting of letters and numbers which can offer free discount or cashback to make you get the specific free shipping discount when you shop online. No coupons or deals available at the moment? Subscribe to our newsletter and receive a message when Hobby Lobby coupons are available. On average our Hobby Lobby coupons and deals save $21. Hobby Lobby has 20 discounts and 17 active codes in August 2022.